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From Cherry Blossoms to Customer Satisfaction: How Predictable Events Can Improve Business Planning
Japan

From Cherry Blossoms to Customer Satisfaction: How Predictable Events Can Improve Business Planning

  Predictable events like Japan’s cherry blossom season offer valuable insights into business planning and customer service. Just as the cherry blossoms in Tokyo bloom at a consistent time each yea...

Supporting Customers Through BNPL Confusion: Best Practices for Call Centers

  Buy Now, Pay Later (BNPL) services have seen rapid growth in the US, but with increased adoption comes customer confusion and complaints. BNPL platforms like Afterpay, Klarna, and Affirm allow cu...

ChatGPT Ends the Era of Traditional Automation: What's the Future of White-Collar Work?

AI-driven platforms like ChatGPT are reshaping the landscape of white-collar work, disrupting traditional automation tools like Robotic Process Automation (RPA) and search-based workflows. AI’s abi...

Secretary Agent Bot Now Available in the US, Canada, Mexico, Brazil, Estonia, Japan, Singapore, Australia, and New Zealand

Secretary Agent Bot Now Available in the US, Canada, Mexico, Brazil, Estonia, Japan, Singapore, Australia, and New Zealand. What’s New? You can now choose a local New York phone number for your Sec...

ChatGPT Disrupts White-Collar Jobs, RPA, and Search: What Comes Next?

AI-driven automation, led by models like ChatGPT, is transforming white-collar work, search behavior, and robotic process automation (RPA). Tasks that were once handled by highly trained profession...

Heathrow Flight Disruption Highlights Risks and Lessons for Call Center Response

  Flights at Heathrow Airport resumed after a major power outage caused by a fire at a nearby substation, affecting about 200,000 passengers and disrupting airport operations on Friday. The inciden...