Prioritization and Effective Routing
![Prioritization and Effective Routing](http://delight.fit/cdn/shop/articles/Effective_Routing_{width}x.webp?v=1707086614)
DELIGHT’s phone bot categorizes and routes calls based on urgency and topic. For example, calls about vacating are routed to the administrative department, while maintenance issues are immediately directed to the relevant technical team. This ensures that every call is attended to by the most suitable department or personnel.