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From Hotline to Lifeline: The Role of Call Centers in Non-Profit Sports Organizations

Omnichannel Engagement: Companies With Strong Omnichannel Support Retain 89% of Customers

How Often Do 40-Year-Old Residents of Cairo Spend on Phone Calls?

AI vs Human Touch: 63% of Customers Want AI for Speed, but 40% Still Prefer Human Interaction for Complex Issues

How Often Do 40-Year-Old Residents of Kinshasa Spend on Phone Calls?

The Rise of Self-Service in Customer Care: 67% of Customers Prefer Solving Issues Themselves

How Often Do 40-Year-Old Residents of São Paulo Spend on Phone Calls?

How AI is Revolutionizing Customer Care: 40% Reduction in Handling Time and 30% Increase in Satisfaction

Fiction Story: Voice in the Dark

Fiction Story: Voice in the Dark

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