Easytechnology and DELIGHT Form Strategic Business Partnership to Accelerate Back-Office DX with AI Agents and AI Phone Platform
Easytechnology Inc. (Headquarters: Shinjuku-ku, Tokyo; CEO: Toshiya Miyake; hereinafter "Easytechnology") is pleased to announce that it has entered into a business partnership agreement with DELIGHT Inc. (Headquarters: Chiyoda-ku, Tokyo; CEO: Hiroyuki Anno; hereinafter "DELIGHT").
Through this partnership, Easytechnology—a provider of back-office Digital Transformation (DX) solutions powered by AI agents—and DELIGHT—a provider of the "DELIGHT" AI phone platform—will launch a sales collaboration leveraging their respective strengths. Both companies will promote AI adoption across back-office operations, including billing, accounts receivable management, telephone customer service, and inquiry handling, offering joint optimized AI solutions to corporate clients.
Furthermore, while capturing customer needs and market trends through sales collaboration, both companies aim to explore product integration and joint solution development in the future, contributing to the acceleration of corporate DX.
Background of the Partnership
With the rapid evolution of generative AI, companies are accelerating operational transformations using AI technologies. In back-office operations—particularly billing/A/R management, phone answering, and customer inquiries—the demand for AI agents is surging to address labor shortages and improve service quality.
- Easytechnology provides billing and accounts receivable management solutions powered by AI agents, supporting the automation and efficiency of invoicing, payment collection, and payment reconciliation. By leveraging AI, Easytechnology aims to reduce operational workloads while building tailored processes optimized for each enterprise.
- DELIGHT offers a SaaS-based AI phone platform that automates telephone customer service. It automatically routes calls to optimal response workflows based on customer attributes and inquiry details, enhancing customer satisfaction. Equipped with high scalability and operational performance, DELIGHT supports 30 languages, provides 24/7 automated responses, and handles hundreds of simultaneous inbound and outbound calls.
Scope of the Business Partnership
This partnership will focus primarily on sales and marketing collaboration through the following initiatives:
- Mutual Customer Referrals & Joint Sales: Partnering on commercial opportunities across both companies' client bases.
- Joint Proposals: Combining AI agents and the AI phone platform to deliver unified enterprise proposals.
- Co-Marketing Activities: Conducting joint marketing initiatives on back-office DX.
- Thought Leadership Events: Sharing insights through co-hosted webinars, trade shows, and industry events.
- Technical Integration: Exploring service and product integrations based on gathered customer requirements.
Future Outlook
Through this partnership, Easytechnology and DELIGHT will drive AI adoption in corporate back offices, helping organizations boost productivity and achieve digital transformation.
By leveraging customer insights gained through sales collaboration, both companies aim to develop a next-generation back-office platform that seamlessly supports everything from billing and A/R management to phone response via deep product integration.
In addition to domestic expansion in Japan, both companies look toward global markets, providing international solutions that capitalize on their AI capabilities and multilingual performance. As global demand for AI-driven operational efficiency grows, Easytechnology and DELIGHT will explore partnerships with overseas enterprises and local partners to advance corporate DX worldwide.