Delight Assistant is a solution based on speech recognition and AI chatbot.
The AI reads the user's voice, and if the pattern can be answered in the FAQ, the AI will answer the question as it is.
If the question cannot be answered by the AI, it connects to the call center or the person in charge and acts as a primary filter.
It is ideal for improving the efficiency of your call center as it provides a low-cost, primary reception of inquiries and procedures and automated voice response in free scenarios.
It can also respond to a flood of calls from customers and residents due to service disruptions, disasters and COVID-19.
AI can listen to the information that a person answers the phone and notify the person in charge.
Real-time notifications via email or chat, as spoken by voice recognition.
There is also a system that automatically reads out emails, so you can check the content of your inquiry immediately.
Do you have a lot of work to do, but the primary phone call is taking up a lot of your time?
You stop your work to get to the right person in the right department for a couple of minutes for each call, but if you get 30 calls, you've spent an hour.
With a Delight Assistant that can automate your calls, you can spend that time doing your job.
DELIGHT Assistant understands the intent of spoken questions and automatically answers them by voice.
This is a great solution to the common problem of repetitive human responses to questions and inconsistent responses from different staff members.
A DELIGHT Assistant will listen to your business on behalf of the store manager or staff and send order information and reservations to a representative's email or chat.
The system allows for 24/7 phone reception, reducing lost opportunities during nights and holidays.
Plus, with Checker Plus for Gmail, only certain new emails will be read aloud to you, with the sender, subject line and content, so it's very convenient!
When a call comes in to a dedicated phone number, the AI listens to the customer's request and forwards the call to the store manager or staff. If the caller cannot answer the phone due to other reasons, or if no staff is available to answer the phone, the system automatically transfers the data from the caller's call to the staff.
The data is immediately available from anywhere and at any time, and calls are returned to the customer, ensuring that no orders are missed, even during busy times when the customer is unavailable to take the call.
In addition to English, Spanish, French, German and Japanese, Chinese, Thai, Korean, Hindi and Indonesian languages are also available!
We can also respond to inquiries from overseas customers.
For languages not listed here, please contact us.
Surprisingly low cost
Whether you're new to the site or just trying it out, you don't have to worry about the cost. You don't even need a dedicated server.
Incoming, outgoing, transfer and recording are all possible
AI phone answering that can be implemented in a few days. A highly scalable cloud service that combines the latest technology from the US and Europe. More than 20 languages are available!
Omni channel Use
It supports not only phone calls, but also multi-channel voice response such as web chatbot, facebook messenger, and smart speakers in stores and facilities. No need to record with the instantaneous reflection of a synthetic voice.
（Sports Event Office）
At marathons event office, we may receive many calls with the same kind of question during the flurry of activity a few days before the event. We know that many people don't look at the website.
We get a lot of questions like, "When will I receive my race bib in advance?", "Where can I leave my luggage?".
The automatic answers were very helpful and allowed us to focus on my primary preparation tasks.
Although our company is currently not hiring recent graduates, we have been receiving phone calls asking, "May I speak to the person in charge of hiring recent graduates?" Furthermore, whenever we issue a press release, we immediately start receiving telephone calls soliciting advertisements, but because we can let the AI handle those calls, they do not disturb our business, and we can concentrate on our work.
We use platforms such as AWS(Amazon Web Services) to develop web systems for our customers. While we do conduct some system monitoring, of course, we also need to process telephone requests from our customers, and so we handle messaging through AI instead of mobile phones. Because we can receive messages via Slack, we have been able to speed up the process of passing on such information to our developers.
Our consulting team support your on boarding process.
For example, target date to start our voice bot service. Than we would support you to prepare plan and FAQ data to start on schedule.
After service started, we have meeting with you for better operation and going to next step.
API Integration support
We support the integration of APIs with your company's internal systems, such as CRM and EC sites, and the integration with external APIs.
This makes it possible to link to the EC site and respond to the customer's purchasing status, such as delivery status.
A.Yes. If it's the amount of calls you receive, it's no problem. If it is more than that, please consult us separately.
A. You will need the data with the FAQ (answers to questions) in Excel or other formats. We can prepare the data for you for an additional estimate. We will provide a phone number for you to call, and we will ask you to forward the call from your company's number.
A. It is possible. You can choose between male and female voices. With the Pro plan or higher, you can adjust your speech speed.
A. It is possible.
A. No need, it's a 100% cloud-based system.
A. We have some simple ones. Please contact us for more information.
A. We have a minimum of one year of service. Trial period and free plans are also available.