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Top 5 AI Projects for 2025 for Mid-Size Business Owners

Artificial intelligence is no longer a luxury for large enterprises. In 2025, mid-size business owners can deploy practical, high-impact AI projects that deliver measurable results without requirin...

The Accountability Gap: Why AI Phone Projects Fail Without a Single Owner

Many automation projects stall because nobody “owns” the problem end-to-end. This article explains how assigning a high-responsibility leader (not just an IT resource) can determine project success...

One Strike and You're Deleted? Rethinking AI Mistakes in Customer Support

Introduction In customer support, AI phone bots are praised for speed and scalability. But what happens when they fail—providing misinformation, misunderstanding context, or generating a user suppo...

Japan’s Political Shift Signals Global Opportunity for AI Support Providers

On July 20, 2025, Japan's ruling parties suffered a historic defeat in the upper-house elections. Key politicians, including members of the former prime minister's party, lost their seats—signaling...

Election Day Silence: Why Call Volumes Drop During Major Voting Events

On national voting days, U.S. call centers often experience an unexpected phenomenon: a drop in inbound call volumes. Customers are so focused on civic duty that engagement with routine support cha...

80% of SMBs Say AI Empowers Competition with Big Brands

salesA recent Zendesk survey reveals that 77% of small and midsize businesses (SMBs) report increased confidence using AI‑powered support, while 75% say it helps them compete with larger firms, sav...