Example of Enterprise plan
For middle size contact center
Outline:
Monthly 4,000 incoming call,100 FAQ, Single telephone number, max 25 concurrent(simultaneous) call, no SMS, no recording, no Transfer call to Operator, no API integration option.
Initial Cost: USD 1,500(Includes scenario design and construction costs)
Yearly Cost: USD 14,400(Monthly USD1,200, Phone number and call charges included)
Reference Information:
US6/call * 4,000call/month = Monthly US24,000 in Japan Market if human operator handle it. By using our service, monthly cost would be reduced to 1 /20(5%). Service hours would be expanded to 24/365.
For large size contact center
Outline:
Monthly 30,000 incoming call,500 FAQ, Single telephone number, max 300 concurrent(simultaneous) call, no SMS, no recording, no Transfer call to Operator, no API integration option.
Initial Cost: USD 7,500(Includes scenario design and construction costs)
Yearly Cost: USD 108,000(Monthly about USD9,000, Phone number and call charges included)
Reference Information:
US6/call * 30,000 call/month=Monthly US180,000 in Japan Market if human operator handle it. By using our service, monthly cost would be reduced to 1 /20(5%). Service hours would be expanded to 24/365.
For outbound calls
Estimate 5,000 calls per month. (=227call/ day * 22 working days)
2 main call flow(like delivery announce + Reminders for late payments).
Initial Cost: USD 2,200(Includes scenario design and construction costs)
Yearly Cost: USD 69,600(Monthly about USD5,800, Phone number and outbound call charges included)