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From Price Spikes to Panic: Handling Weekend Crypto Support with AI Call Bots

When XRP recently surged past $3.50—smashing its 2018 peak—on the heels of Trump’s crypto policy announcements and advancing U.S. regulatory clarity, the crypto world erupted. But for customer supp...

From Verification to Conversation: How eKYC and Phone Bots Streamline Customer Onboarding

In today's fast-paced digital world, customer onboarding and identity verification (eKYC) have become customer support bottlenecks. Lengthy authentication processes frustrate new customers and staf...

Tech Trends in Germany & Estonia: Using AI Phone Bots to Support High-Demand Fintech and Gadget Services

Germany and Estonia are global leaders in fintech and consumer tech, with high public adoption of digital banking and gadgets. As these markets continue to grow, call centers supporting German and ...

FintechSecuring Identity in the Age of Voice Cloning: Strategies for Financial Institutions in Telephone Support

Securing Identity in the Age of Voice Cloning: Strategies for Financial Institutions in Telephone Support

kycIn today’s rapidly evolving digital landscape, technological breakthroughs have given rise to voice cloning and AI-driven telephone bots that can mimic a person’s voice with startling accuracy. ...

e-commerceChatbot, RAG, and GenAI: Understanding the Differences and How to Use Them

Chatbot, RAG, and GenAI: Understanding the Differences and How to Use Them

The rapid evolution of artificial intelligence (AI) has introduced a plethora of tools designed to enhance efficiency, customer service, and creativity. Among these tools, chatbots, Retrieval-Augme...

financeWhy Chatbots Fail in Banking: Challenges, Insights, and the Path to Success

Why Chatbots Fail in Banking: Challenges, Insights, and the Path to Success

Chatbots have emerged as a promising technology in the banking sector, offering efficiency, cost savings, and round-the-clock service. Despite these advantages, many implementations have failed to ...