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From Price Spikes to Panic: Handling Weekend Crypto Support with AI Call Bots

When XRP recently surged past $3.50—smashing its 2018 peak—on the heels of Trump’s crypto policy announcements and advancing U.S. regulatory clarity, the crypto world erupted. But for customer supp...

eKYC and the Future of Decentralized ID: What Call Centers Need to Know

In an increasingly digital world, remote identity verification is no longer optional—it's essential. The eKYC (electronic Know Your Customer) market is projected to grow from $1.57 billion in 2021 ...

When AI Gets It Wrong: How Misunderstood Calls Cost Businesses Trust and Revenue

AI-powered phone bots are becoming more common in customer service. But when these systems fail to understand callers, the cost is not just technical — it's reputational and financial. The Risk of ...

Crisis Call Surge: How AI Can Shield Frontline Staff During Political Scandals

When a political scandal erupts—such as revelations around a public official’s misrepresented credentials—local government offices often experience a deluge of angry citizen calls. In the case of I...

Handling 200+ Angry Calls an Hour: What Local Governments Can Learn from Contact Center AI

When a local official in Japan admitted to falsifying educational credentials, the municipal office was inundated with over 200 angry calls within hours— “Resign!” and “Stop fooling us!” dominated ...

EV Interest Sparks Call Volume: How Call Centers Can Power Up with AI Support Tools

As electric vehicle (EV) ownership continues to rise, so does the complexity and volume of customer inquiries—about charging infrastructure, tax incentives, software integration, and more. U.S. cal...