Example of Enterprise plan

For middle size contact center

Outline:
Monthly 4,000 incoming call,100 FAQ, Average talk time 3 min
Single language, Single telephone number, max 25 concurrent(simultaneous) call, no SMS, no recording, no Transfer call to Operator, no API integration option.

Initial Cost:   USD 1,500(Includes scenario design and construction costs)
Yearly Cost: USD  14,400(Monthly USD1,200, Phone number and call charges included)

Reference Information:
US6/call * 4,000call/month  = Monthly US24,000 in Japan Market if human operator handle it. By using our service, monthly cost would be reduced to 1 /20(5%). Service hours would be expanded to 24/365.   
 

For large size contact center

Outline:
Monthly 30,000 incoming call,500 FAQ, Average talk time 3 min
Single language, Single telephone number, max 300 concurrent(simultaneous) call, no SMS, no recording, no Transfer call to Operator, no API integration option.

Initial Cost:   USD 7,500(Includes scenario design and construction costs)

Yearly Cost: USD  108,000(Monthly about USD9,000, Phone number and call charges included) 

Reference Information:
US6/call * 30,000 call/month=Monthly US180,000 in Japan Market if human operator handle it. By using our service, monthly cost would be reduced to 1 /20(5%). Service hours would be expanded to 24/365.  


For outbound calls

Estimate 5,000 calls per month. (=227call/ day * 22 working days)
2 main call flow(like delivery announce + Reminders for late payments).

Initial Cost:   USD 1,500(Includes scenario design and construction costs)

Yearly Cost: USD  24,000(Monthly about USD2,000, Phone number and outbound call charges included) 

 

 



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